We require a credit card in order to reserve an appointment.
We require 24 hours notice to cancel an appointment; in the case that 24 hours notice is not given for a cancellation, the reserved credit card will be charged 50% of the service that was missed. No show's are included under this policy.
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.
PRODUCT RETURNS POLICY:
Hair products may be exchanged for any other product or for in store product credit. We do not give cash back for returns.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician. If on the rare occasion this does not resolve the issue, we can refund 50% of the original service in the form of in salon credit for any future services with any stylist of your choice.